Question 1

What is your cancellation policy?

Accepted Answer

You can cancel or reschedule your appointment online up to 72 hours (3 days) in advance, no sweat.

If you need to cancel or reschedule on short notice (within 72 hours of the appointment), you'll need to reach out directly. Via email at rose.the.silver.stylist@gmail.com (rose.the.silver.stylist@gmail.com.)or call/text (206)590-5643.

Here's how it works: 
1. First short notice cancellation: you're off the hook. I get it, life happens. 
2. Second one: you'll be asked to provide a credit card to keep on file. You won't be charged.
3. Third one: the credit card on file will be charged a 50-100% cancellation fee for this and future last-minute cancellations.

Please be mindful that when you cancel an appointment on short notice, it impacts my small business' bottom line.

That said, I totally understand that sometimes it's outside of your control, and exceptions will be made for extenuating circumstances.

Question 2

Can I book over the phone instead of online?

Accepted Answer

Of course!

Just call or text (206)590-5643. If I don't answer right away, I'll do my best to get back to you within 48 hours.

You can also always send an email to rose.the.silver.stylist@gmail.com (rose.the.silver.stylist@gmail.com)or Instagram DM @rose.the.silver.stylist

Question 3

What if the date/time I want is unavailable?

Accepted Answer

That means I'm either not working or I'm fully booked that day.

You can find my schedule on the "FIND ME"(https://www.thesilverstylistseattle.com/contact) page. If I'm unavailable during regular working hours, you can add yourself to the waitlist for that day. If a spot opens up, everyone on the waitlist for that day will be notified, and the first person to book will get the appointment.

Don't hesitate to reach out with any questions! Call or text (206)590-5643, or email rose.the.silver.stylist@gmail.com

Frequently asked questions